Customer Request & Complaint Management Template

More customer-service templates

Enhance your vintage clothing business by effectively managing customer requests and complaints. This template guides you through setting up a tracking system, creating protocols, implementing surveys, and reviewing feedback to ensure customer satisfaction.

By following this template, you can systematically address customer needs, prioritize requests, and make data-driven improvements, leading to a more satisfied and loyal customer base.

Get this template on priority matrix

Customer Request & Complaint Management for Priority Matrix

Customer Request & Complaint Management in Priority Matrix

Improve customer satisfaction by tracking and prioritizing requests and complaints in the vintage clothing industry.

You can start using Customer Request & Complaint Management or other Customer-Service Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

High Impact, Immediate

  • Task 1: Set up customer request tracking system (Due in 1 week)
    ☐ Research and select a customer request tracking system ☐ Implement the system ☐ Train staff on how to use the system
  • Task 2: Create a customer complaint protocol (Due in 2 weeks)
    ☐ Define steps for handling customer complaints ☐ Train staff on the protocol
  • Task 7: Hold weekly staff meetings to review customer requests (Due in 7 weeks)
    ☐ Schedule weekly staff meetings ☐ Review and discuss open customer requests

High Impact, Long Term

  • Task 3: Implement customer satisfaction surveys (Due in 3 weeks)
    ☐ Create a customer satisfaction survey ☐ Send surveys to customers after purchase or resolution of complaint
  • Task 5: Develop a system for prioritizing customer requests (Due in 5 weeks)
    ☐ Develop criteria for prioritizing requests ☐ Implement the system
  • Task 6: Track customer complaint resolution times (Due in 6 weeks)
    ☐ Track how long it takes to resolve customer complaints ☐ Analyze data for trends and areas for improvement
  • Task 8: Implement a system for tracking request completion (Due in 8 weeks)
    ☐ Develop a system for tracking completion of customer requests ☐ Train staff on the system
  • Task 10: Implement improvements based on customer satisfaction survey results (Due in 10 weeks)
    ☐ Identify potential improvements based on survey results ☐ Implement improvements

Low Impact, Immediate

  • Task 4: Review and categorize past customer complaints (Due in 4 weeks)
    ☐ Review past complaints ☐ Categorize complaints by type and severity
  • Task 9: Review customer satisfaction survey results (Due in 9 weeks)
    ☐ Review results of customer satisfaction surveys ☐ Identify areas for improvement