Customer Query Prioritization Template

More call-center-outsourcing templates

Enhance your call center's efficiency and customer satisfaction by prioritizing customer queries with the Quadrants method. This template guides you through identifying and delegating tasks based on urgency and importance.

By following this structured approach, your team can ensure that critical issues are addressed promptly, while non-urgent tasks are managed effectively, leading to an overall improvement in service quality.

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Customer Query Prioritization for Priority Matrix

Customer Query Prioritization in Priority Matrix

Prioritize customer queries efficiently using the Quadrants method to enhance resolution speed and customer satisfaction.

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Proposed Tasks

Urgent and Important

  • Task 1 due in 1 day
    ☐ Review incoming queries ☐ Identify urgent and important tasks ☐ Assign tasks to relevant team members
  • Task 2 due in 2 days
    ☐ Follow up on critical issues ☐ Ensure resolution of critical issues
  • Task 9 due in 3 weeks
    ☐ Track resolution of all issues ☐ Ensure customer satisfaction
  • Task 12 due in 5 weeks
    ☐ Track resolution of all issues ☐ Ensure customer satisfaction
  • Task 15 due in 6 weeks
    ☐ Track resolution of all issues ☐ Ensure customer satisfaction
  • Task 18 due in 8 weeks
    ☐ Track resolution of all issues ☐ Ensure customer satisfaction

Important, Not Urgent

  • Task 3 due in 3 days
    ☐ Review important, non-urgent queries ☐ Delegate tasks to team members
  • Task 4 due in 1 week
    ☐ Follow up on important, non-urgent issues ☐ Ensure resolution of issues
  • Task 10 due in 4 weeks
    ☐ Review process ☐ Identify areas of improvement
  • Task 11 due in 4 weeks
    ☐ Implement improvements ☐ Train team on new processes
  • Task 13 due in 5 weeks
    ☐ Review process ☐ Identify areas of improvement
  • Task 14 due in 6 weeks
    ☐ Implement improvements ☐ Train team on new processes
  • Task 16 due in 7 weeks
    ☐ Review process ☐ Identify areas of improvement
  • Task 17 due in 7 weeks
    ☐ Implement improvements ☐ Train team on new processes
  • Task 19 due in 8 weeks
    ☐ Review process ☐ Identify areas of improvement
  • Task 20 due in 9 weeks
    ☐ Implement improvements ☐ Train team on new processes

Urgent, Not Important

  • Task 5 due in 1 week
    ☐ Review urgent, non-important queries ☐ Delegate tasks to team members
  • Task 6 due in 2 weeks
    ☐ Follow up on urgent, non-important issues ☐ Ensure resolution of issues

Neither Urgent nor Important

  • Task 7 due in 2 weeks
    ☐ Review non-urgent, non-important queries ☐ Delegate tasks to team members
  • Task 8 due in 3 weeks
    ☐ Follow up on non-urgent, non-important issues ☐ Ensure resolution of issues