Customer Query Prioritization Project Template

Customer Query Prioritization Project in Priority Matrix

Prioritize customer complaints efficiently to enhance satisfaction in the chemical manufacturing sector.

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Proposed Tasks

Urgent and Important

• Task 1 due in 1 day: Assess and categorize incoming complaints
  ☐ Check email for new customer complaints ☐ Categorize each complaint based on its urgency and importance
• Task 2 due in 2 days: Respond to urgent and important complaints
  ☐ Identify urgent and important complaints ☐ Formulate responses ☐ Send responses

Important, Not Urgent

• Task 3 due in 3 days: Track response and resolution times
  ☐ Monitor time taken to respond to each complaint ☐ Track time taken to resolve each complaint
• Task 4 due in 4 days: Evaluate customer satisfaction
  ☐ Send customer satisfaction surveys to customers ☐ Analyze survey responses
• Task 6 due in 6 days: Address non-urgent but important complaints
  ☐ Identify important but not urgent complaints ☐ Formulate responses ☐ Send responses
• Task 11 due in 3 weeks: Implement improvements
  ☐ Implement agreed improvements to the complaint handling process
• Task 16 due in 8 weeks: Implement further improvements
  ☐ Implement agreed further improvements to the complaint handling process
• Task 18 due in 10 weeks: Evaluate customer satisfaction
  ☐ Send customer satisfaction surveys to customers ☐ Analyze survey responses
• Task 19 due in 11 weeks: Track response and resolution times
  ☐ Monitor time taken to respond to each complaint ☐ Track time taken to resolve each complaint

Urgent, Not Important

• Task 5 due in 5 days: Review and update complaint categorization
  ☐ Review categorization of complaints ☐ Update categorization based on feedback and resolution times
• Task 8 due in 1 week: Update complaint tracking system
  ☐ Update system with resolved complaints ☐ Check for any outstanding complaints
• Task 13 due in 5 weeks: Update complaint tracking system
  ☐ Update system with resolved complaints ☐ Check for any outstanding complaints
• Task 17 due in 9 weeks: Review and update complaint categorization
  ☐ Review categorization of complaints ☐ Update categorization based on feedback and resolution times

Neither Urgent Nor Important

• Task 7 due in 1 week: Conduct weekly review
  ☐ Review the week's complaints ☐ Analyze resolution times and customer satisfaction ☐ Identify areas for improvement
• Task 9 due in 10 days: Prepare weekly report
  ☐ Compile data on complaints received, resolved, and outstanding ☐ Prepare report on weekly activities
• Task 10 due in 2 weeks: Conduct team meeting
  ☐ Present weekly report to team ☐ Discuss areas for improvement
• Task 12 due in 4 weeks: Conduct monthly review
  ☐ Review the month's complaints ☐ Analyze resolution times and customer satisfaction ☐ Identify areas for further improvement
• Task 14 due in 6 weeks: Prepare monthly report
  ☐ Compile data on complaints received, resolved, and outstanding ☐ Prepare report on monthly activities
• Task 15 due in 7 weeks: Conduct team meeting
  ☐ Present monthly report to team ☐ Discuss areas for further improvement
• Task 20 due in 12 weeks: Conduct quarterly review
  ☐ Review the quarter's complaints ☐ Analyze resolution times and customer satisfaction ☐ Identify areas for further improvement