Customer Query and Complaints Management Template

More sales templates

Organize and prioritize customer queries, service requests, and complaints with this comprehensive template. Efficient handling of customer interactions is crucial for maintaining high levels of satisfaction and loyalty.

This template guides you through setting up tracking systems, developing standard operating procedures, prioritizing tasks, and conducting satisfaction surveys. By following these steps, you can ensure a responsive and effective customer service operation.

Get this template on priority matrix

Customer Query and Complaints Management for Priority Matrix

Customer Query and Complaints Management in Priority Matrix

Efficiently manage customer queries and complaints to enhance satisfaction and loyalty.

You can start using Customer Query and Complaints Management or other Sales Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Urgent and Important

  • Develop Standard Operating Procedures
    ☐ Identify common types of queries and complaints ☐ Develop SOPs for each type ☐ Train staff on SOPs.
  • Set up Customer Query Tracking System
    ☐ Identify a suitable tracking system ☐ Procure and install the system ☐ Train staff on using the system.

Important but not Urgent

  • Prioritize Queries and Complaints
    ☐ Identify criteria for prioritization ☐ Apply criteria to existing queries and complaints ☐ Train staff on prioritization process.
  • Set up a Service Request System
    ☐ Identify a suitable system ☐ Procure and install the system ☐ Train staff on using the system.

Urgent but not Important

  • Conduct Customer Satisfaction Surveys
    ☐ Develop a survey ☐ Distribute survey to customers ☐ Analyze survey results.
  • Review and Update SOPs
    ☐ Review existing SOPs ☐ Update SOPs based on feedback and changes in operations ☐ Train staff on updated SOPs.

Neither Urgent nor Important

  • Set up a Customer Feedback System
    ☐ Identify a suitable system ☐ Procure and install the system ☐ Train staff on using the system.
  • Train Staff on Customer Service Skills
    ☐ Identify training needs ☐ Develop or procure training ☐ Conduct training sessions.