Customer Preference and Feedback Tracking Project Template

Customer Preference and Feedback Tracking Project in Priority Matrix

Enhance customer experience by tracking preferences and feedback in the beauty and wellness industry.

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Proposed Tasks

Urgent and Important

• Task 18: Conduct End of Year Review of Customer Satisfaction due in 13 months
  ☐ Prepare review ☐ Conduct review ☐ Implement changes based on review
• Task 19: Plan for Next Year's Customer Satisfaction Goals due in 14 months
  ☐ Review this year's results ☐ Set goals for next year ☐ Create plan to achieve goals
• Task 1: Set up a Customer Feedback System due in 1 week
  ☐ Create an online system for collecting customer feedback ☐ Design feedback form ☐ Test feedback system
• Task 2: Train Staff on Customer Feedback System due in 2 weeks
  ☐ Organize training schedule ☐ Conduct training sessions ☐ Monitor staff usage of system
• Task 3: Create a Customer Preference Tracking System due in 3 weeks
  ☐ Design preference tracking system ☐ Test system ☐ Implement system
• Task 4: Train Staff on Customer Preference Tracking System due in 1 month
  ☐ Organize training schedule ☐ Conduct training sessions ☐ Monitor staff usage of system
• Task 7: Evaluate Customer Satisfaction due in 2 months
  ☐ Conduct customer satisfaction survey ☐ Analyze survey results ☐ Implement changes based on results
• Task 9: Conduct Staff Training on Customer Service due in 4 months
  ☐ Plan training ☐ Conduct training ☐ Monitor staff performance post-training
• Task 11: Conduct Regular Staff Meetings to Discuss Customer Feedback due in 6 months
  ☐ Schedule regular meetings ☐ Prepare agenda for each meeting ☐ Conduct meetings
• Task 12: Update Customer Service Training based on Feedback due in 7 months
  ☐ Review customer feedback ☐ Update training materials ☐ Conduct updated training
• Task 14: Conduct Customer Satisfaction Survey due in 9 months
  ☐ Prepare survey ☐ Distribute survey to customers ☐ Analyze results
• Task 15: Update Services/Products based on Customer Feedback due in 10 months
  ☐ Review customer feedback ☐ Make changes to services/products ☐ Communicate changes to staff and customers

Important, Not Urgent

• Task 5: Monitor Customer Feedback System due in 1 month
  ☐ Review feedback regularly ☐ Make adjustments to services/products as needed ☐ Communicate changes to staff
• Task 6: Monitor Customer Preference Tracking System due in 1 month
  ☐ Review preferences regularly ☐ Make adjustments to services/products as needed ☐ Communicate changes to staff
• Task 8: Review and Update Feedback and Preference Systems due in 3 months
  ☐ Review efficiency of current systems ☐ Update systems as needed ☐ Train staff on any changes
• Task 10: Implement a Reward System for Customer Feedback due in 5 months
  ☐ Design reward system ☐ Test reward system ☐ Implement reward system
• Task 13: Review and Update Reward System due in 8 months
  ☐ Review efficiency of reward system ☐ Update system as needed ☐ Communicate changes to customers
• Task 16: Review and Update Customer Feedback System due in 11 months
  ☐ Review efficiency of feedback system ☐ Update system as needed ☐ Train staff on any changes
• Task 17: Review and Update Customer Preference Tracking System due in 12 months
  ☐ Review efficiency of preference tracking system ☐ Update system as needed ☐ Train staff on any changes

Neither Urgent nor Important

• Task 20: Celebrate Achievements and Plan for Improvements due in 15 months
  ☐ Organize a celebration for staff ☐ Discuss achievements and areas for improvement ☐ Discuss plans for next year