Customer Issues Classification Project Template

More customer-success templates

Enhance customer satisfaction by effectively prioritizing and addressing customer issues. This template guides you through using a Priority Matrix to classify and resolve problems based on urgency and importance, ensuring critical issues are handled promptly.

With detailed steps and clear action plans, you'll improve customer loyalty and trust by providing swift and efficient resolutions to their concerns.

Get this template on priority matrix

Customer Issues Classification Project for Priority Matrix

Customer Issues Classification Project in Priority Matrix

Prioritize and resolve customer issues efficiently using a Priority Matrix.

You can start using Customer Issues Classification Project or other Customer-Success Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Urgent and Important

  • Task 1: Identify and List All Customer Issues - due in 1 week
    ☐ Subtask1: Review customer feedback and complaints.☐ Subtask2: Conduct a team meeting to discuss and list all known customer issues.
  • Task 2: Classify Issues Based on Urgency - due in 2 weeks
    ☐ Subtask1: Determine the urgency of each issue.☐ Subtask2: Assign each issue to the appropriate quadrant.
  • Task 4: Develop Action Plans for Q1 Issues - due in 4 weeks
    ☐ Subtask1: Identify potential solutions for each Q1 issue.☐ Subtask2: Assign team members to implement solutions.
  • Task 5: Monitor Progress of Q1 Solutions - due in 5 weeks
    ☐ Subtask1: Regularly check-in with team members responsible for Q1 solutions.☐ Subtask2: Adjust action plans as necessary.
  • Task 10: Implement New Process - due in 10 weeks
    ☐ Subtask1: Begin using the new classification process for all customer issues.☐ Subtask2: Monitor progress and adjust as necessary.

Important, Not Urgent

  • Task 3: Classify Issues Based on Importance - due in 3 weeks
    ☐ Subtask1: Determine the importance of each issue.☐ Subtask2: Reassign issues to the appropriate quadrant based on importance.
  • Task 6: Develop Action Plans for Q2 Issues - due in 6 weeks
    ☐ Subtask1: Identify potential solutions for each Q2 issue.☐ Subtask2: Assign team members to implement solutions.
  • Task 7: Monitor Progress of Q2 Solutions - due in 7 weeks
    ☐ Subtask1: Regularly check-in with team members responsible for Q2 solutions.☐ Subtask2: Adjust action plans as necessary.
  • Task 9: Train Team on New Process - due in 9 weeks
    ☐ Subtask1: Conduct a training session to familiarize team members with the new process.☐ Subtask2: Answer any questions and address any concerns.

Urgent, Not Important

  • Task 8: Review and Adjust Process - due in 8 weeks
    ☐ Subtask1: Review the effectiveness of the classification process.☐ Subtask2: Make adjustments as necessary to improve efficiency.