Customer Issue Tracking and Prioritization Template

More shipping-and-logistics templates

Ensure top-notch customer service by effectively tracking and prioritizing customer issues with this comprehensive template. Designed for the shipping and logistics industry, it guides you through creating a system to identify, rank, and resolve customer issues promptly.

Implement this structured approach to maintain high customer satisfaction, improve service quality, and boost customer retention.

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Customer Issue Tracking and Prioritization for Priority Matrix

Customer Issue Tracking and Prioritization in Priority Matrix

Track and prioritize customer issues for prompt resolution and high satisfaction.

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Proposed Tasks

High Impact, Urgent

  • Develop a Customer Issue Tracking System - due in 2 weeks
    ☐ Identify software for tracking customer issues ☐ Customize software to fit business needs ☐ Train employees on how to use the system
  • Create a Priority Matrix for Customer Issues - due in 3 weeks
    ☐ Identify criteria for urgency and importance ☐ Develop a system for ranking issues based on criteria
  • Implement Issue Tracking System - due in 5 weeks
    ☐ Launch system ☐ Monitor system for any issues ☐ Make necessary adjustments

High Impact, Not Urgent

  • Train Employees on Prioritization System - due in 4 weeks
    ☐ Develop training materials ☐ Conduct training sessions ☐ Gather feedback and make adjustments
  • Review and Adjust Prioritization System - due in 6 weeks
    ☐ Review system effectiveness ☐ Make adjustments based on feedback ☐ Conduct follow-up training if necessary

Low Impact, Urgent

  • Monitor Customer Satisfaction - ongoing
    ☐ Develop a system for tracking customer satisfaction ☐ Monitor customer feedback ☐ Address any areas of concern
  • Provide Ongoing Training for Employees - ongoing
    ☐ Keep employees updated on any system changes ☐ Conduct refresher training as needed

Low Impact, Not Urgent

  • Regularly Review and Update Issue Tracking System - ongoing
    ☐ Regularly review system effectiveness ☐ Make necessary updates and adjustments
  • Regularly Review and Update Prioritization System - ongoing
    ☐ Regularly review system effectiveness ☐ Make necessary updates and adjustments
  • Regularly Review Customer Satisfaction - ongoing
    ☐ Regularly review customer feedback ☐ Address any areas of concern