Customer Feedback Prioritization Template

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Use this template to systematically track and prioritize customer feedback for improving your services. By collecting, analyzing, and acting on feedback, you can address the most pressing issues first, ensuring higher customer satisfaction.

This template guides you through setting up a feedback collection system, training staff, analyzing feedback, implementing changes, and monitoring effectiveness.

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Customer Feedback Prioritization for Priority Matrix

Customer Feedback Prioritization in Priority Matrix

Prioritize customer feedback to enhance services and boost satisfaction.

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Proposed Tasks

High Impact, Urgent

  • Set up feedback collection system due in 2 days
    ☐ Choose a feedback collection tool ☐ Customize the tool according to needs ☐ Test the tool ☐ Roll out the tool to customers
  • Train staff on handling feedback due in 1 week
    ☐ Develop training materials ☐ Conduct training sessions ☐ Monitor staff for understanding

High Impact, Not Urgent

  • Analyze initial feedback due in 2 weeks
    ☐ Collect initial feedback ☐ Analyze feedback for common themes ☐ Present findings to management
  • Implement changes based on feedback due in 1 month
    ☐ Decide on changes to implement ☐ Plan implementation ☐ Carry out implementation

Low Impact, Urgent

  • Monitor changes for effectiveness due in 6 weeks
    ☐ Develop monitoring method ☐ Implement monitoring ☐ Analyze results
  • Collect feedback on changes due in 2 months
    ☐ Request feedback from customers ☐ Collect and analyze feedback ☐ Present findings to management

Low Impact, Not Urgent

  • Make adjustments based on feedback due in 3 months
    ☐ Decide on adjustments to make ☐ Plan and carry out adjustments
  • Conduct final evaluation due in 4 months
    ☐ Evaluate effectiveness of changes and adjustments ☐ Present findings to management