Customer Feedback Prioritization Project Template

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Customer feedback is essential for continuous improvement in the consumer goods industry. This template helps you systematically track, categorize, analyze, and prioritize feedback to make data-driven decisions that enhance your products and services.

Using Priority Matrix, ensure timely and effective responses to customer feedback, develop actionable plans, implement changes, and communicate improvements to your customers.

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Customer Feedback Prioritization Project for Priority Matrix

Customer Feedback Prioritization Project in Priority Matrix

Track, prioritize, and act on customer feedback to enhance your products and services.

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Proposed Tasks

Critical & Immediate

  • Task 1: Establish Feedback Channels - Due in 1 week
    ☐ Set up customer feedback channels ☐ Train staff to manage feedback channels
  • Task 2: Create Feedback Form - Due in 2 weeks
    ☐ Design feedback form ☐ Test feedback form ☐ Roll out feedback form to customers
  • Task 5: Analyze Feedback - Due in 6 weeks
    ☐ Analyze feedback for trends and patterns ☐ Identify areas for product improvement
  • Task 6: Prioritize Feedback - Due in 2 months
    ☐ Prioritize feedback based on product impact ☐ Identify high-priority action items

Important but not urgent

  • Task 3: Collect Feedback - Ongoing task
    ☐ Collect customer feedback ☐ Record and store feedback data
  • Task 4: Categorize Feedback - Due in 1 month
    ☐ Sort feedback into categories ☐ Create a database of categorized feedback
  • Task 7: Develop Action Plan - Due in 10 weeks
    ☐ Create a plan to address high-priority feedback ☐ Assign tasks to relevant team members
  • Task 8: Implement Changes - Due in 3 months
    ☐ Implement changes based on feedback ☐ Monitor results of changes

Less Critical but Immediate

  • Task 9: Communicate Changes to Customers - Due in 14 weeks
    ☐ Develop customer communication strategy ☐ Inform customers of changes and improvements

Less Important & Not Urgent

  • Task 10: Review Project Success - Due in 4 months
    ☐ Review effectiveness of changes ☐ Measure project success