Customer Feedback Management Project Template

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Improve your leisure services by systematically gathering, analyzing, and acting on customer feedback. This template guides you through the entire process, ensuring that all feedback is addressed promptly and effectively.

Using this template, you will be able to monitor customer satisfaction, implement necessary changes, and continuously improve your services based on customer insights.

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Customer Feedback Management Project for Priority Matrix

Customer Feedback Management Project in Priority Matrix

Enhance your leisure services by effectively managing and prioritizing customer feedback.

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Proposed Tasks

Immediate Action

  • Gather Customer Feedback - Due in 1 week
    ☐ Collect feedback from various sources ☐ Organize feedback
  • Implement Changes - Due in 4 weeks
    ☐ Implement changes based on feedback ☐ Monitor progress
  • Train Staff on New Procedures - Due in 11 weeks
    ☐ Train staff on new procedures ☐ Monitor staff adoption of procedures

Planning

  • Analyze Feedback - Due in 2 weeks
    ☐ Analyze feedback for patterns ☐ Identify areas for improvement
  • Create Action Plan - Due in 3 weeks
    ☐ Create a plan to address feedback ☐ Assign tasks to team members
  • Update Feedback Collection Method - Due in 10 weeks
    ☐ Update feedback collection methods based on learnings ☐ Implement updated methods

Monitoring

  • Monitor Customer Satisfaction - Ongoing
    ☐ Monitor customer satisfaction post changes ☐ Collect new feedback
  • Monitor New Feedback - Ongoing
    ☐ Monitor new feedback ☐ Identify new areas for improvement

Evaluation

  • Evaluate Impact of Changes - Due in 8 weeks
    ☐ Evaluate impact of changes on customer satisfaction ☐ Make necessary adjustments
  • Report Findings - Due in 9 weeks
    ☐ Prepare a report on the findings ☐ Present to stakeholders