Customer Feedback and Issue Tracking Template

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Ensure your customers feel heard and valued by prioritizing their feedback and addressing issues promptly. This template guides you through establishing a feedback collection system, analyzing data, addressing critical issues, and communicating with affected customers.

By following this structured approach, you can implement effective changes based on feedback, monitor satisfaction, and continuously improve your products and services.

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Customer Feedback and Issue Tracking for Priority Matrix

Customer Feedback and Issue Tracking in Priority Matrix

Prioritize and address customer feedback and issues promptly to enhance satisfaction.

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Proposed Tasks

Critical Issues

  • Establish a feedback collection system due in 1 week
    ☐ Identify the best methods for collecting feedback ☐ Set up feedback forms on website ☐ Train staff on how to collect feedback
  • Address critical issues due in 3 weeks
    ☐ Identify solutions for the most critical issues ☐ Implement solutions ☐ Monitor the effectiveness of the solutions
  • Present feedback report to management due in 5 months
    ☐ Prepare a presentation ☐ Present the report to the management team

Important Feedback

  • Analyze feedback data due in 2 weeks
    ☐ Go through all feedback received ☐ Identify common issues ☐ Rank issues based on their frequency and severity
  • Communicate with affected customers due in 1 month
    ☐ Inform customers about the steps taken to address their issues ☐ Apologize for any inconvenience caused ☐ Offer compensation if appropriate
  • Train staff on customer service excellence due in 10 weeks
    ☐ Organize training sessions for staff ☐ Emphasize the importance of customer satisfaction ☐ Teach staff how to deal with customer complaints effectively
  • Create a customer feedback report due in 4 months
    ☐ Compile all feedback and actions taken ☐ Create a comprehensive report

Minor Issues

  • Implement changes based on feedback due in 6 weeks
    ☐ Make changes in products/services based on feedback ☐ Inform customers about the changes

General Feedback

  • Monitor customer satisfaction due in 2 months
    ☐ Conduct surveys to measure customer satisfaction ☐ Analyze survey results ☐ Make further improvements if necessary
  • Review and update feedback collection system due in 3 months
    ☐ Review the effectiveness of the feedback collection system ☐ Make necessary changes