Customer Enquiries and Bookings Management Template

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Ensure your adventure tourism business excels by prioritizing and managing customer enquiries and bookings efficiently. This template guides you through the process of building a robust booking system, hiring and training a dedicated customer service team, and setting up an enquiry system.

With step-by-step tasks including developing feedback mechanisms and monitoring customer satisfaction, this project template helps you deliver exceptional customer service and foster long-term business success.

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Customer Enquiries and Bookings Management for Priority Matrix

Customer Enquiries and Bookings Management in Priority Matrix

Effectively manage customer enquiries and bookings to enhance customer experience and drive business growth.

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Proposed Tasks

Urgent & Important

  • Build a booking system due in 1 week
    ☐ Identify essential features ☐ Design UI/UX ☐ Develop backend ☐ Test functionality
  • Hire customer service team due in 2 weeks
    ☐ Identify hiring needs ☐ Create job descriptions ☐ Shortlist candidates ☐ Conduct interviews
  • Setup customer enquiry system due in 2 weeks
    ☐ Identify required features ☐ Develop system ☐ Test system ☐ Launch system

Important, Not Urgent

  • Train customer service team due in 3 weeks
    ☐ Develop training materials ☐ Conduct training sessions ☐ Monitor progress ☐ Provide feedback
  • Develop customer feedback system due in 4 weeks
    ☐ Identify key metrics ☐ Design feedback form ☐ Integrate with booking system ☐ Test feedback system
  • Monitor customer satisfaction due in 5 weeks
    ☐ Collect feedback ☐ Analyze feedback ☐ Identify improvement areas ☐ Implement changes
  • Review and improve booking system due in 7 weeks
    ☐ Review system efficiency ☐ Identify improvements ☐ Implement changes ☐ Test changes

Urgent, Not Important

  • Conduct weekly team meetings due in 6 weeks
    ☐ Prepare agenda ☐ Conduct meeting ☐ Discuss feedback ☐ Plan improvements
  • Monthly reporting due in 8 weeks
    ☐ Collect data ☐ Analyze data ☐ Prepare report ☐ Present findings

Not Urgent & Not Important

  • Plan customer engagement activities due in 9 weeks
    ☐ Identify engagement opportunities ☐ Plan events ☐ Coordinate with team ☐ Execute events