Customer Complaints Prioritization & Tracking Template

Customer Complaints Prioritization & Tracking in Priority Matrix

Efficiently prioritize and track customer complaints to enhance satisfaction in the telecommunications industry.

You can start using Customer Complaints Prioritization & Tracking or other Customer-Service Project Templates with Priority Matrix in just a few steps:

1. Click to sign in or create an account in the system
2. Start adding your items to the matrix
3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you

If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.

Proposed Tasks

Urgent and Important

• Resolve Urgent and Important Complaints - Ongoing
  ☐ Resolve complaints assigned as 'Urgent and Important' ☐ Follow up with customers to confirm resolution
• Assign Complaints to Team - Due in 1 Day
  ☐ Assign each complaint to a team member based on their expertise ☐ Set deadlines for each complaint
• Categorize Existing Complaints - Due in 2 Days
  ☐ Review all existing complaints ☐ Categorize each complaint based on its urgency and importance
• Establish Complaints Tracking System - Due in 1 Week
  ☐ Choose an appropriate tracking system ☐ Set up the system ☐ Train team on how to use the system
• Present Annual Report to Management - Due in 9 Months
  ☐ Prepare presentation ☐ Present report to management

Important, Not Urgent

• Resolve Important, Not Urgent Complaints - Ongoing
  ☐ Resolve complaints assigned as 'Important, Not Urgent' ☐ Follow up with customers to confirm resolution
• Track Progress of Complaints - Continual Task
  ☐ Monitor the progress of each complaint ☐ Update the tracking system with any changes
• Update Team on Complaints Status - Weekly Task
  ☐ Hold a weekly meeting to update the team on the status of complaints ☐ Discuss any challenges and brainstorm solutions
• Improve Complaints Handling Process - Due in 1 Month
  ☐ Review the complaints handling process ☐ Identify areas for improvement ☐ Implement changes
• Implement New Customer Service Strategies - Due in 3 Months
  ☐ Research new customer service strategies ☐ Choose the most effective strategies ☐ Train team on these strategies
• Review Customer Complaints Policies - Due in 5 Months
  ☐ Review existing customer complaints policies ☐ Update policies if necessary ☐ Communicate any changes to team
• Conduct Team Training - Due in 6 Months
  ☐ Identify areas where team needs training ☐ Organize training sessions ☐ Evaluate effectiveness of training
• Prepare Annual Report on Customer Complaints - Due in 8 Months
  ☐ Gather data on customer complaints ☐ Analyze data ☐ Prepare report
• Plan for Next Year's Complaints Handling - Due in 10 Months
  ☐ Review this year's complaints handling ☐ Plan for improvements next year

Urgent, Not Important

• Resolve Urgent, Not Important Complaints - Ongoing
  ☐ Resolve complaints assigned as 'Urgent, Not Important' ☐ Follow up with customers to confirm resolution
• Conduct Customer Satisfaction Survey - Due in 2 Months
  ☐ Design a customer satisfaction survey ☐ Send out the survey to customers ☐ Analyze the results
• Review and Update Tracking System - Due in 7 Months
  ☐ Review the effectiveness of the tracking system ☐ Update system if necessary

Neither Urgent nor Important

• Resolve Neither Urgent nor Important Complaints - Ongoing
  ☐ Resolve complaints assigned as 'Neither Urgent nor Important' ☐ Follow up with customers to confirm resolution
• Reward Team for Good Performance - Due in 4 Months
  ☐ Evaluate team performance ☐ Choose appropriate rewards ☐ Present rewards to team
• Celebrate Year's Achievements - Due in 11 Months
  ☐ Organize a celebration for the team ☐ Recognize individual and team achievements