Customer Complaints and Inquiries Prioritization Template

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Optimize your customer service workflow by implementing a system that prioritizes and addresses customer complaints and inquiries efficiently. This template provides a step-by-step guide to categorizing and responding to customer issues, ensuring that urgent matters are handled promptly.

By following the tasks outlined in this template, you can improve customer relations and the overall shopping experience, leading to higher customer satisfaction and loyalty.

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Customer Complaints and Inquiries Prioritization for Priority Matrix

Customer Complaints and Inquiries Prioritization in Priority Matrix

Enhance customer satisfaction by effectively prioritizing and addressing complaints and inquiries.

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Proposed Tasks

Urgent and Important

  • Task 3: Prioritize complaints and inquiries due in 1 day
    ☐ Review all complaints and inquiries ☐ Assign priority based on categorization ☐ Update tracking system
  • Task 4: Address urgent complaints and inquiries due in 2 days
    ☐ Respond to urgent complaints and inquiries ☐ Update tracking system ☐ Follow up with customers
  • Task 1: Set up a system to categorize complaints and inquiries due in 1 week
    ☐ Identify common themes in complaints and inquiries ☐ Develop categorization criteria ☐ Implement categorization system

Important but not Urgent

  • Task 5: Address non-urgent complaints and inquiries due in 3 days
    ☐ Respond to non-urgent complaints and inquiries ☐ Update tracking system ☐ Follow up with customers
  • Task 2: Train staff on new categorization system due in 2 weeks
    ☐ Prepare training materials ☐ Conduct training sessions ☐ Monitor staff performance
  • Task 6: Review and update categorization system due in 1 month
    ☐ Review effectiveness of categorization system ☐ Make necessary updates ☐ Train staff on updates
  • Task 7: Review and update prioritization system due in 1 month
    ☐ Review effectiveness of prioritization system ☐ Make necessary updates ☐ Train staff on updates
  • Task 8: Conduct customer satisfaction survey due in 1 month
    ☐ Design survey ☐ Distribute survey to customers ☐ Analyze survey results
  • Task 9: Implement improvements based on survey results due in 2 months
    ☐ Identify areas for improvement ☐ Develop improvement plan ☐ Implement improvements
  • Task 10: Conduct follow-up customer satisfaction survey due in 3 months
    ☐ Design follow-up survey ☐ Distribute survey to customers ☐ Analyze survey results