Customer Complaint Management Project Template

Customer Complaint Management Project in Priority Matrix

Effectively manage customer complaints to boost satisfaction and retention.

You can start using Customer Complaint Management Project or other Customer-Service Project Templates with Priority Matrix in just a few steps:

1. Click to sign in or create an account in the system
2. Start adding your items to the matrix
3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you

If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.

Proposed Tasks

Urgent and Important

• Assign Complaints to Relevant Teams
  ☐ Review complaints ☐ Assign to relevant teams ☐ Monitor progress
• Communicate with Customers
  ☐ Inform customers about progress ☐ Ensure customer satisfaction post-resolution ☐ Record feedback
• Create a Complaints Resolution Procedure
  ☐ Define steps for handling complaints ☐ Assign responsibilities ☐ Set time frames for each step
• Set up a Customer Complaints Register
  ☐ Choose a suitable software ☐ Configure the software ☐ Train staff on how to use it

Important, Not Urgent

• Review and Update Complaints Resolution Procedure
  ☐ Collect feedback ☐ Identify areas for improvement ☐ Update procedure as necessary
• Track Resolution of Complaints
  ☐ Regularly update complaints register ☐ Follow up with teams ☐ Ensure timely resolution
• Train Staff on Complaints Resolution Procedure
  ☐ Prepare training materials ☐ Organize training sessions ☐ Monitor staff performance post-training

Urgent, Not Important

• Regular Audits of Complaints Register
  ☐ Plan audits ☐ Conduct audits ☐ Implement necessary changes
• Regular Training Refreshers
  ☐ Schedule refresher sessions ☐ Prepare updated materials ☐ Conduct training

Not Urgent, Not Important

• Customer Satisfaction Surveys
  ☐ Design survey ☐ Send out to customers ☐ Analyse feedback