Customer Complaint Management and Prioritization Template

More customer-service templates

Manage and prioritize customer complaints effectively with this comprehensive template. By tracking and categorizing complaints based on urgency and impact, you can ensure that high-priority issues are resolved quickly, leading to improved customer satisfaction and retention.

This template provides a structured approach to handling customer feedback, assigning team members to specific complaint categories, and continuously monitoring and improving the complaint resolution process.

Get this template on priority matrix

Customer Complaint Management and Prioritization for Priority Matrix

Customer Complaint Management and Prioritization in Priority Matrix

Efficiently track and prioritize customer complaints to boost satisfaction and retention.

You can start using Customer Complaint Management and Prioritization or other Customer-Service Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Urgent & High Impact

  • Create a Customer Complaint Form
    ☐ Design an accessible form ☐ Test the form for user-friendliness ☐ Deploy the form on the website and other customer touchpoints
  • Develop a Complaint Categorization System
    ☐ Define categories based on urgency and impact ☐ Design a system to automatically categorize complaints ☐ Test the system
  • Evaluate Project Success
    ☐ Analyze customer feedback ☐ Measure improvements in customer satisfaction and retention

High Impact, Less Urgent

  • Assign Team Members to Categories
    ☐ Identify team members' strengths ☐ Assign team members to handle specific categories
  • Plan for Continuous Improvement
    ☐ Based on feedback and results, plan for continuous improvement
  • Train Team Members
    ☐ Develop a training program for handling complaints ☐ Conduct the training

Urgent, Lower Impact

  • Customer Satisfaction Survey
    ☐ Design a survey to measure customer satisfaction ☐ Send it to customers who filed complaints
  • Launch Project
    ☐ Announce the project to the team ☐ Start accepting and categorizing complaints

Less Urgent & Lower Impact

  • Monitor Complaint Handling
    ☐ Regularly check the categorization and handling of complaints ☐ Make adjustments as needed
  • Regular Feedback Sessions
    ☐ Set up regular feedback sessions with team members ☐ Discuss challenges and improvements