Consumer Feedback Prioritization and Tracking Template

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Enhance your product offerings by systematically tracking and prioritizing consumer feedback. This template guides you through setting up feedback collection channels, hiring a Consumer Feedback Analyst, implementing a tracking system, and creating a prioritization framework.

By following this template, you can ensure critical feedback is addressed promptly and strategic improvements are planned, leading to better customer satisfaction and product quality in the consumer goods industry.

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Consumer Feedback Prioritization and Tracking for Priority Matrix

Consumer Feedback Prioritization and Tracking in Priority Matrix

Track and prioritize consumer feedback to improve products and increase customer satisfaction.

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Proposed Tasks

Critical, Immediate Action

  • Set Up Feedback Collection Channels - due in 1 week
    ☐ Decide on the platforms for collecting feedback ☐ Set up feedback forms on these platforms ☐ Inform customers about these channels
  • Hire a Consumer Feedback Analyst - due in 2 weeks
    ☐ Define job description ☐ Post job ad ☐ Screen candidates ☐ Interview candidates ☐ Hire suitable candidate
  • Analyze First Batch of Feedback - due in 6 weeks
    ☐ Collect feedback ☐ Analyze feedback using prioritization framework ☐ Prepare report on findings
  • Address Critical Feedback - due in 7 weeks
    ☐ Identify critical feedback ☐ Develop action plan to address feedback ☐ Implement action plan

Important, Strategic Planning

  • Implement Feedback Tracking System - due in 3 weeks
    ☐ Choose a suitable tracking system ☐ Train the team on using the system ☐ Ensure the system is up and running
  • Establish Feedback Review Meetings - due in 1 month
    ☐ Schedule regular meetings ☐ Prepare agenda for meetings ☐ Communicate the schedule to the team
  • Create a Feedback Prioritization Framework - due in 5 weeks
    ☐ Research existing frameworks ☐ Adapt or create a new framework fitting our needs ☐ Train the team on using the framework
  • Plan for Strategic Improvements - due in 2 months
    ☐ Identify feedback requiring strategic changes ☐ Develop strategic plan ☐ Communicate plan to relevant teams

Minor, Quick Fixes

  • Implement Quick Fixes - due in 10 weeks
    ☐ Identify minor issues ☐ Develop quick fixes ☐ Implement fixes

Low Priority / Future Consideration

  • Review Feedback System - due in 3 months
    ☐ Evaluate effectiveness of feedback system ☐ Make necessary adjustments