Client Feedback Management and Prioritization Template

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In the design industry, addressing client feedback effectively can be the difference between a successful project and a dissatisfied client. This template provides a structured approach to tracking and prioritizing client feedback, ensuring that important changes are addressed in a timely manner.

By following the tasks outlined in this template, design firms can systematically categorize and prioritize feedback, address high and medium priority issues, and evaluate client satisfaction to maintain a high level of client satisfaction.

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Client Feedback Management and Prioritization for Priority Matrix

Client Feedback Management and Prioritization in Priority Matrix

Effectively track and prioritize client feedback to ensure important modifications are made promptly.

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Proposed Tasks

High Urgency, High Importance

  • Task 1: Set up a feedback tracking system (due in 1 week)
    ☐ Research suitable feedback tracking tools ☐ Choose the most suitable tool ☐ Set up the tool
  • Task 2: Categorize existing feedback (due in 2 weeks)
    ☐ Review all existing feedback ☐ Categorize based on urgency and importance
  • Task 3: Prioritize feedback (due in 3 weeks)
    ☐ Prioritize categorized feedback ☐ Create a schedule for addressing feedback
  • Task 4: Address high priority feedback (due in 4 weeks)
    ☐ Address high priority feedback ☐ Communicate changes to client

Low Urgency, High Importance

  • Task 5: Evaluate feedback system (due in 5 weeks)
    ☐ Evaluate effectiveness of feedback system ☐ Make required changes
  • Task 6: Address medium priority feedback (due in 6 weeks)
    ☐ Address medium priority feedback ☐ Communicate changes to client
  • Task 7: Follow up with clients (due in 7 weeks)
    ☐ Follow up with clients after changes ☐ Get further feedback

High Urgency, Low Importance

  • Task 8: Address low priority feedback (due in 8 weeks)
    ☐ Address low priority feedback ☐ Communicate changes to client

Low Urgency, Low Importance

  • Task 9: Evaluate client satisfaction (due in 9 weeks)
    ☐ Evaluate client satisfaction after changes ☐ Get further feedback
  • Task 10: Implement changes based on feedback (due in 10 weeks)
    ☐ Implement changes based on feedback ☐ Communicate changes to client