Client Communications Management Template

More public-relations templates

Effective client communication is crucial in the Public Relations industry. This template guides you in setting up a communication tracking system, categorizing existing communications, and developing response templates to manage client interactions efficiently.

By following this template, you can ensure that no client is left waiting, delegate communication responsibilities effectively, and continuously refine your processes based on feedback and regular reviews.

Get this template on priority matrix

Client Communications Management for Priority Matrix

Client Communications Management in Priority Matrix

Manage and prioritize client communications to ensure timely and efficient responses.

You can start using Client Communications Management or other Public-Relations Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Urgent and Important

  • Task 1: Set Up Communication Tracking System - due in 1 week
    ☐ Research best practices for tracking client communications ☐ Select a suitable tool or platform ☐ Implement the system
  • Task 2: Categorize Existing Communications - due in 2 weeks
    ☐ Review all existing client communications ☐ Categorize them based on urgency and importance
  • Task 5: Implement Priority System - due in 5 weeks
    ☐ Introduce a system to prioritize client communications ☐ Train team members on using the system

Important, Not Urgent

  • Task 3: Develop Response Templates - due in 3 weeks
    ☐ Create templates for common client queries ☐ Review and refine templates
  • Task 4: Delegate Communication Responsibilities - due in 1 month
    ☐ Assign team members to handle different types of client communications ☐ Ensure all team members are aware of their responsibilities
  • Task 6: Review Communication Efficiency - due in 2 months
    ☐ Regularly review and assess the efficiency of client communications ☐ Make necessary adjustments
  • Task 10: Refine Communication Processes - due in 4 months
    ☐ Regularly review and refine communication processes for efficiency ☐ Implement improved processes

Urgent, Not Important

  • Task 7: Client Feedback - due in 2.5 months
    ☐ Collect feedback from clients on communication effectiveness ☐ Implement changes based on feedback
  • Task 9: Update Client Contact Information - due in 3.5 months
    ☐ Regularly update client contact information to ensure accuracy ☐ Ensure all team members have access to updated information

Neither Urgent nor Important

  • Task 8: Regular Team Meetings - due in 3 months
    ☐ Hold regular team meetings to discuss client communication strategies ☐ Ensure all team members are updated on any changes