Client Communication Management Template

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Enhance your client communication strategy with this comprehensive template designed for the luxury vacation industry. Track and prioritize client queries and requests to ensure prompt and personalized responses, fostering strong relationships and high client satisfaction.

Follow the step-by-step tasks to set up a communication tracking system, define prioritization criteria, train your staff, and maintain ongoing communication efficiency.

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Client Communication Management for Priority Matrix

Client Communication Management in Priority Matrix

Manage and prioritize client communication to enhance satisfaction in the luxury vacation industry.

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Proposed Tasks

High Urgency, High Importance

  • Prioritize Communications (due daily)
    ☐ Apply prioritization criteria ☐ Update task priorities
  • Respond to High-Priority Messages (due daily)
    ☐ Prepare responses ☐ Send responses
  • Review Incoming Communications (due daily)
    ☐ Check new client messages ☐ Update message statuses
  • Set up Communication Tracking System (due in 1 week)
    ☐ Research best practices ☐ Choose a suitable software ☐ Implement the system
  • Define Communication Prioritization Criteria (due in 2 weeks)
    ☐ Identify key factors for urgency ☐ Identify key factors for importance

Low Urgency, High Importance

  • Track Response Time (due weekly)
    ☐ Monitor response times ☐ Analyze response time data
  • Train Staff on New System (due in 3 weeks)
    ☐ Create training materials ☐ Conduct training sessions
  • Implement System Testing (due in 1 month)
    ☐ Run system tests ☐ Fix bugs and issues

High Urgency, Low Importance

  • Gather Client Feedback (due quarterly)
    ☐ Prepare feedback surveys ☐ Send out surveys ☐ Analyze survey results

Low Urgency, Low Importance

  • Conduct System Maintenance (due monthly)
    ☐ Check system performance ☐ Perform necessary updates and fixes