Brand Monitoring and Review Management Template

More marketing templates

Ensure your brand maintains a stellar reputation with our Brand Monitoring and Review Management template. This comprehensive guide helps you keep track of brand mentions and customer reviews across all platforms.

With step-by-step tasks, you can monitor, respond to, and analyze brand mentions and reviews, ultimately developing strategies to improve your brand image. Stay ahead of the competition by maintaining a positive brand presence in the digital landscape.

Get this template on priority matrix

Brand Monitoring and Review Management for Priority Matrix

Brand Monitoring and Review Management in Priority Matrix

Maintain a positive brand image by tracking mentions and managing customer reviews effectively.

You can start using Brand Monitoring and Review Management or other Marketing Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Critical Monitoring

  • Monitor customer reviews daily
    ☐ Check all platforms for new reviews ☐ Compile the reviews in a report
  • Monthly report on brand mentions and reviews
    ☐ Compile data from the month ☐ Present report to the team
  • Quarterly review of brand monitoring tools
    ☐ Assess the effectiveness of current tools ☐ Research for better alternatives if necessary
  • Set up brand monitoring tools
    ☐ Research and select the best brand monitoring tools ☐ Set up alerts for brand mentions ☐ Test the system
  • Track brand mentions weekly
    ☐ Use brand monitoring tools to track mentions ☐ Compile mentions in a report
  • Update brand monitoring alert parameters
    ☐ Review current alert settings ☐ Make necessary adjustments

Review Responses

  • Respond to negative reviews within 24 hours
    ☐ Identify negative reviews ☐ Draft a professional and empathetic response ☐ Post the response

Brand Mentions Analysis

  • Analyze brand mention trends
    ☐ Identify patterns in brand mentions ☐ Compile a report on findings

Improvement Strategies

  • Develop strategies to improve brand image
    ☐ Based on review and mention analysis, develop strategies ☐ Present strategies to the team
  • Implement brand image improvement strategies
    ☐ Roll out strategies ☐ Monitor the impact of strategies