After Sales Services Task Management Template

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Ensure your key accounts receive top-notch after-sales support with our After Sales Services Task Management template. This template helps you track and manage all post-sale service tasks efficiently, ensuring timely and effective resolutions.

By using this template, you can prioritize urgent tasks, schedule routine maintenance, process returns, update customer databases, and much more, all aimed at enhancing customer satisfaction and loyalty.

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After Sales Services Task Management for Priority Matrix

After Sales Services Task Management in Priority Matrix

Efficiently track and manage after-sales service tasks to maintain customer satisfaction.

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Proposed Tasks

High Urgency, High Importance

  • Task 1: Address urgent customer complaint due in 1 day
    ☐ Identify issue ☐ Contact customer ☐ Resolve issue
  • Task 6: Follow up on service feedback due in 2 days
    ☐ Review feedback ☐ Contact customer
  • Task 9: Resolve delayed shipment issue due in 2 days
    ☐ Contact shipping company ☐ Update customer
  • Task 3: Process return request due in 3 days
    ☐ Review return request ☐ Contact customer ☐ Process return

Low Urgency, High Importance

  • Task 5: Prepare monthly service report due in 1 week
    ☐ Collect service data ☐ Prepare report
  • Task 2: Schedule routine maintenance for Key Account A due in 2 weeks
    ☐ Contact Key Account A ☐ Arrange schedule ☐ Follow up
  • Task 8: Train new service team members due in 3 weeks
    ☐ Prepare training materials ☐ Conduct training

High Urgency, Low Importance

  • Task 10: Conduct service quality audit due in 1 month
    ☐ Plan audit ☐ Conduct audit ☐ Review audit findings

Low Urgency, Low Importance

  • Task 4: Update customer database due in 1 month
    ☐ Review customer information ☐ Update database
  • Task 7: Review and update service protocols due in 1 month
    ☐ Review current protocols ☐ Identify areas for improvement ☐ Update protocols