Prioritizing Customer Service Requests Template
More customer-service templates
Ensure a high level of customer satisfaction in the hospitality and travel industry by effectively managing and prioritizing customer service requests. This template offers a structured approach to identify key stakeholders, research existing systems, and develop a robust system.
By following the tasks outlined in this template, you'll be able to create a system that resolves issues faster, leading to higher customer satisfaction and a seamless customer experience.
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Prioritizing Customer Service Requests in Priority Matrix
Efficiently manage and prioritize customer service requests to enhance satisfaction in the hospitality industry.
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Proposed Tasks
High Urgency, High Importance
-
Task 1 due in 1 week: Define Project Scope
☐ Identify key stakeholders ☐ Define project objectives ☐ Outline expected deliverables -
Task 3 due in 3 weeks: Create Requirements Document
☐ Outline system requirements ☐ Determine necessary features -
Task 5 due in 5 weeks: Develop Prototype
☐ Develop a working prototype of system ☐ Test prototype's functionality -
Task 7 due in 7 weeks: Finalize System Design
☐ Finalize system design based on user feedback ☐ Prepare for system development -
Task 8 due in 2 months: Develop System
☐ Develop the system according to finalized design ☐ Conduct regular system tests -
Task 10 due in 3 months: Launch System
☐ Launch the system ☐ Provide user training -
Task 19 due in 22 weeks: Final System Review
☐ Conduct a final system review ☐ Prepare for system handover -
Task 20 due in 6 months: Handover System
☐ Handover the system to the client ☐ Provide final documentation
Low Urgency, High Importance
-
Task 2 due in 2 weeks: Research Existing Systems
☐ Review current request management systems ☐ Identify their strengths and weaknesses -
Task 4 due in 1 month: Design System Architecture
☐ Design system's structure ☐ Plan system's functionality -
Task 13 due in 15 weeks: Make Necessary Adjustments
☐ Make adjustments based on user feedback ☐ Test any changes -
Task 16 due in 18 weeks: Review System Performance
☐ Review system performance ☐ Make any necessary upgrades
High Urgency, Low Importance
-
Task 6 due in 6 weeks: Conduct User Testing
☐ Gather user feedback on prototype ☐ Make necessary adjustments -
Task 9 due in 9 weeks: Conduct Final User Testing
☐ Conduct final round of user testing ☐ Make final adjustments to system -
Task 12 due in 14 weeks: Gather User Feedback
☐ Gather user feedback post-launch ☐ Identify any areas for improvement -
Task 18 due in 21 weeks: Gather Final User Feedback
☐ Gather final user feedback ☐ Make final adjustments -
Task 17 due in 5 months: Develop User Training Program
☐ Develop a user training program ☐ Conduct user training sessions
Low Urgency, Low Importance
-
Task 11 due in 13 weeks: Monitor System
☐ Monitor system for any issues ☐ Provide ongoing user support -
Task 15 due in 17 weeks: Maintain User Support
☐ Provide ongoing user support ☐ Address any user queries or issues -
Task 14 due in 4 months: Conduct Regular System Checks
☐ Conduct regular system checks ☐ Identify and fix any issues