Improving Guest Experience Template

More hospitality templates

Elevate your hospitality service with our 'Improving Guest Experience' template. This project plan focuses on monitoring and boosting guest satisfaction by ensuring all guest-related tasks are promptly addressed using Priority Matrix.

Follow a comprehensive guide that includes responding to guest concerns, training staff on service standards, updating room amenities, implementing a feedback system, and more. This template helps you prioritize and manage tasks efficiently to deliver an exceptional guest experience.

Get this template on priority matrix

Improving Guest Experience for Priority Matrix

Improving Guest Experience in Priority Matrix

Enhance guest satisfaction by prioritizing and addressing guest-related tasks swiftly.

You can start using Improving Guest Experience or other Hospitality Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

High Impact, Immediate Action

  • Task 1: Respond to Guest Concerns due in 1 day
    ☐ Identify the concern ☐ Address the concern ☐ Follow up with the guest
  • Task 4: Implement Guest Feedback System due in 1 month
    ☐ Choose a feedback system ☐ Implement the system ☐ Train staff on using the system
  • Task 8: Enhance In-Room Dining Experience due in 1 month
    ☐ Review current in-room dining options ☐ Make improvements based on guest feedback ☐ Train room service staff on new standards

High Impact, Long Term

  • Task 2: Train Staff on Guest Service Standards due in 1 week
    ☐ Prepare training materials ☐ Conduct training ☐ Evaluate training effectiveness
  • Task 3: Update Room Amenities due in 2 weeks
    ☐ Identify needed updates ☐ Order new amenities ☐ Install new amenities
  • Task 7: Improve Online Presence due in 2 months
    ☐ Update website content ☐ Improve SEO ☐ Engage with guests on social media

Low Impact, Immediate Action

  • Task 5: Review and Update Menu Options due in 3 weeks
    ☐ Collect guest feedback on menu ☐ Make necessary changes ☐ Update the menu
  • Task 9: Evaluate Staff Performance due in 3 weeks
    ☐ Set performance criteria ☐ Conduct performance evaluations ☐ Provide feedback to staff

Low Impact, Long Term

  • Task 6: Plan for Regular Maintenance due in 1 month
    ☐ Create a maintenance schedule ☐ Communicate the schedule to relevant staff ☐ Ensure adherence to the schedule
  • Task 10: Update Hotel Policies due in 2 months
    ☐ Review current policies ☐ Identify areas for improvement ☐ Update policies and communicate changes to staff and guests