Customer Feedback and Complaints Management Template

More hospitality templates

Enhance customer satisfaction and loyalty in the hospitality and travel industry by effectively managing feedback and complaints. This template guides you through setting up a feedback system, creating response templates, and prioritizing complaints for prompt resolution.

By following these steps, ensure all customer concerns are addressed efficiently, leading to improved customer experiences and long-term loyalty.

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Customer Feedback and Complaints Management for Priority Matrix

Customer Feedback and Complaints Management in Priority Matrix

Track and prioritize customer feedback and complaints to improve satisfaction and loyalty in hospitality and travel.

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Proposed Tasks

Not Urgent, Not Important - Review Regularly

  • Task 1: Set up a customer feedback system due in 1 week
    ☐ Subtask1 Research and select a customer feedback system. ☐ Subtask2 Implement the system. ☐ Subtask3 Train staff on how to use the system.
  • Task 2: Create a standard response template due in 2 weeks
    ☐ Subtask1 Develop a standard response template for complaints. ☐ Subtask2 Train staff on how to use the template.
  • Task 3: Prioritize complaints using the Eisenhower Matrix due in 3 weeks
    ☐ Subtask1 Review complaints. ☐ Subtask2 Prioritize complaints using the Eisenhower Matrix.
  • Task 4: Address urgent and important complaints due in 1 month
    ☐ Subtask1 Address complaints that are both urgent and important. ☐ Subtask2 Follow up with customers to ensure their issues have been resolved.
  • Task 5: Schedule non-urgent but important complaints due in 5 weeks
    ☐ Subtask1 Schedule a time to address non-urgent but important complaints. ☐ Subtask2 Follow up with customers.
  • Task 6: Delegate urgent but not important complaints due in 6 weeks
    ☐ Subtask1 Delegate complaints that are urgent but not important. ☐ Subtask2 Monitor progress and ensure issues are resolved.
  • Task 7: Review and address non-urgent and not important complaints due in 2 months
    ☐ Subtask1 Review complaints that are neither urgent nor important. ☐ Subtask2 Address these complaints as time allows.
  • Task 8: Implement a system for tracking customer satisfaction due in 10 weeks
    ☐ Subtask1 Research and select a system for tracking customer satisfaction. ☐ Subtask2 Implement the system.
  • Task 9: Train staff on how to use the customer satisfaction tracking system due in 3 months
    ☐ Subtask1 Train staff on how to use the customer satisfaction tracking system. ☐ Subtask2 Monitor usage and provide additional training if necessary.
  • Task 10: Review customer satisfaction data due in 14 weeks
    ☐ Subtask1 Review data from the customer satisfaction tracking system. ☐ Subtask2 Identify areas for improvement.