Customer Complaints Resolution Project Template

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Ensure excellent customer service by efficiently managing and resolving customer complaints with our Customer Complaints Resolution template. This template uses Priority Matrix to track complaints, ensuring timely and effective resolutions.

Improve customer satisfaction by implementing a structured complaints resolution protocol, training staff, and continuously monitoring and updating the process.

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Customer Complaints Resolution Project for Priority Matrix

Customer Complaints Resolution Project in Priority Matrix

Effectively track and resolve customer complaints to enhance satisfaction in the insurance industry.

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Proposed Tasks

Critical & Urgent

  • Establish a Complaints Log due in 1 week
    ☐ Create a dedicated space to log customer complaints ☐ Assign a team to manage the log
  • Develop a Complaints Resolution Protocol due in 2 weeks
    ☐ Establish guidelines for handling complaints ☐ Set standard deadlines for resolution ☐ Design a follow-up procedure

Critical & Not Urgent

  • Train Staff on Complaints Resolution due in 3 weeks
    ☐ Conduct training sessions for staff ☐ Ensure understanding of the protocol
  • Implement Complaints Resolution Protocol due in 1 month
    ☐ Start using the complaints resolution protocol ☐ Monitor its efficacy

Not Critical & Urgent

  • Track Resolution Progress due in 1 week and ongoing
    ☐ Monitor progress of resolution ☐ Ensure adherence to deadlines
  • Weekly Review of Complaints Log due in 1 week and ongoing
    ☐ Review complaints log ☐ Assign complaints to staff for resolution

Not Critical & Not Urgent

  • Monthly Report on Complaints and Resolutions due in 1 month and ongoing
    ☐ Prepare a report detailing complaints and their resolution status
  • Feedback Collection from Customers due in 6 weeks
    ☐ Reach out to customers for feedback on resolution ☐ Log feedback for future reference
  • Review and Update Resolution Protocol due in 2 months
    ☐ Review the efficacy of the resolution protocol ☐ Make necessary updates
  • Re-train Staff on Updated Protocol due in 2.5 months
    ☐ Conduct training sessions on the updated protocol ☐ Ensure understanding of the changes