Applicant Query Resolution Project Template

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Enhance your institution's reputation and increase enrollment rates by addressing applicant queries and concerns promptly. This template helps you establish a Priority Matrix to track, categorize, and prioritize applicant queries, ensuring they feel valued and heard throughout the process.

Follow the step-by-step tasks to set up a query tracking system, categorize and prioritize queries, assign them to team members, and set resolution deadlines. This comprehensive approach ensures a positive applicant experience, making it more likely for prospects to choose your institution.

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Applicant Query Resolution Project for Priority Matrix

Applicant Query Resolution Project in Priority Matrix

Ensure timely and efficient resolution of applicant queries to enhance their experience and increase enrollment rates.

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Proposed Tasks

High Priority, Quick Resolution

  • Task 1: Establish a Query Tracking System (due in 2 weeks)
    ☐ Research efficient tracking systems ☐ Select a platform ☐ Set up the system
  • Task 2: Categorize Queries (due in 1 month)
    ☐ Analyze existing queries ☐ Create categories based on query type
  • Task 5: Set Resolution Deadlines (due in 7 weeks)
    ☐ Set deadlines based on query priority ☐ Implement deadlines in tracking system

High Priority, Ongoing Resolution

  • Task 3: Prioritize Queries (due in 5 weeks)
    ☐ Assign priority level to each category ☐ Implement priority in tracking system
  • Task 4: Assign Queries to Team Members (due in 6 weeks)
    ☐ Assign queries based on team member's expertise ☐ Monitor progress
  • Task 7: Train Team on Tracking System (due in 2.5 months)
    ☐ Develop training material ☐ Conduct training sessions

Low Priority, Quick Resolution

  • Task 6: Develop a Query Response Template (due in 2 months)
    ☐ Create a template for common queries ☐ Implement template in tracking system

Low Priority, Ongoing Resolution

  • Task 8: Review Query Resolution Progress (due in 3 months)
    ☐ Review resolution status of queries ☐ Address any issues
  • Task 9: Update Query Categorization (due in 3.5 months)
    ☐ Review query categories ☐ Update categories if necessary
  • Task 10: Update Query Priorities (due in 4 months)
    ☐ Review query priorities ☐ Update priorities if necessary